Less manual work between booking and invoice
Travel companies reconcile bookings, suppliers and payments across systems and currencies, often by hand.
Book an intro callAll services →Typical workflows
Booking-to-invoice and supplier reconciliation
Match supplier statements and invoices to bookings and list the differences for a person to resolve.
Customer service triage and draft replies
Read change requests and enquiries, check them against the booking and the fare rules, and draft the reply in the customer's language for an agent to approve.
Finance close across markets
Reconcile bookings, suppliers and payments across systems and currencies, and list what is open before the close.
Recommended path
- Briefing
A session for management on where AI can help service and finance teams in travel, and where it should not act alone.
- Sprint
We review customer service and reconciliation flows and rank the workflows worth piloting.
- Roadmap & Governance
A sequenced plan with approval rules for anything that changes a booking or a payment.
- Pilot Build
One workflow, such as supplier reconciliation, built and run in shadow mode before it goes live.
- Retainer
Ongoing support as more workflows and languages are added, and as results are monitored.
Questions and answers
Will AI change bookings by itself?
No. A person approves any change to a booking or a payment, and a pilot runs in shadow mode first.
Can it handle several languages?
Yes, drafting in several languages is practical today. The Sprint checks quality on your own enquiries before we recommend it.
Is this relevant for a mid-sized travel company?
Our focus is companies and firms with 200 to 2,000 staff across Europe.
Where do we start?
Usually with a Briefing, then a Sprint on one or two workflows.